FREQUENTLY ASKED QUESTIONS
PRODUCTS
What materials are used in KJUS products?
Our collections utilize high-performance technical fabrics designed for athletic performance and comfort. Materials include waterproof/breathable membranes, stretch fabrics, and premium insulation.
How should I care for my KJUS items?
Follow the care instructions on each garment’s label. Most items require machine washing with technical sportswear detergents and should avoid fabric softeners.
Are KJUS products suitable for all weather conditions?
Yes, our collections feature weather-specific technologies including windproof membranes, thermal regulation systems, and ventilation options for varying conditions.
SIZING & FIT
How does KJUS sizing run?
Our sizing follows European standards. Refer to our detailed size charts for precise measurements. Many styles feature articulated patterning for athletic movement.
Do you offer petite or tall sizes?
Select styles are available in extended sizing options. Check individual product pages for availability.
ORDERS & SHIPPING
What payment methods do you accept?
We accept all major credit cards and select digital payment platforms.
When will my order ship?
Orders typically process within 1-2 business days. Delivery times vary by destination and shipping method selected.
Do you ship internationally?
Yes, we deliver worldwide. Customs fees may apply depending on your location.
RETURNS & EXCHANGES
What’s your return policy?
Unworn items with original tags may be returned within 30 days of delivery. Some exclusions apply.
How do I initiate a return?
Start the return process through your account. Return shipping costs are the customer’s responsibility unless the item is defective.
TECHNOLOGY
What makes KJUS fabrics unique?
Our proprietary technologies include:
- Dynamic temperature regulation systems
- Directional stretch panels
- Advanced moisture management
- Seamless construction techniques
WARRANTY
What does your warranty cover?
We guarantee against manufacturing defects. Normal wear and tear or damage from improper care are not covered.
PRODUCT REGISTRATION
Should I register my purchase?
Registration helps us provide better support and is required for warranty claims. You can register products through your online account.
STORES & STOCKISTS
Where can I try on KJUS products?
Our collections are available at premium sporting goods retailers worldwide. Product availability varies by location.
SUSTAINABILITY
What are your sustainability initiatives?
We prioritize:
- Bluesign® approved materials
- PFC-free water repellency
- Recycled fabric content
- Responsible manufacturing processes